About the role

This remote Customer Service position supports clients through phone, email, and chat, delivering timely resolutions while upholding brand standards. The role requires a balance of empathy, decisive problem‑solving, and efficient multitasking.

Key responsibilities

- Handle inbound and outbound customer interactions across multiple channels.

- Diagnose issues, provide solutions, and ensure first‑contact resolution whenever possible.

- Document all contacts and actions accurately in the CRM system.

- Meet or exceed response‑time, satisfaction, and quality metrics.

- Escalate complex cases to appropriate specialists while maintaining ownership.

- Update and contribute to internal knowledge‑base articles.

- Identify recurring issues and suggest process improvements.

Required qualifications





- 1–30 years of experience in a customer‑facing role.

- Exceptional verbal and written communication with strong empathy.

- Demonstrated ability to resolve conflicts and de‑escalate tense situations.

- Proficiency with CRM platforms and standard office software.

- Excellent time‑management, multitasking, and prioritization skills.

- Effective problem‑solving and active listening capabilities.

Nice to have

- Experience with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams).

- Fluency in a second language.

- Background in SaaS or technology‑based products.

- Skilled certification in customer service or support.

📌 WFH Customer Service (India)
🏢 Epoxy Docs
📍 India