Our partner is looking for an Application Support Analyst based in India. As an Application Support Analyst, you will help maintain the reliability and performance of a cloud-based commercial card and payments platform. You will investigate technical issues, manage support tickets, and provide timely resolutions for banking clients operating in a regulated financial environment. Working with Google Cloud Platform (GCP), MySQL, and microservices architecture, you will analyze production logs, trace requests, and identify the root causes of application incidents. Clear communication and structured problem-solving will be essential to ensuring excellent client support and compliance with service-level agreements. This remote chance is ideal for a technically skilled professional who enjoys hands-on troubleshooting, cloud technologies, and supporting mission-critical financial applications in an international environment. Accountabilities - Application support and ticket management - Manage the Zendesk support queue during U. Technical investigation and troubleshooting - Analyze application logs using GCP Cloud Logging or equivalent observability tools to identify errors, trace requests across microservices, and determine where failures occur.



- Write and execute MySQL SELECT queries against production read replicas to investigate transaction statuses, card records, account information, settlement details, and other relevant application data. - Trace REST API requests across interconnected services using correlation IDs, status codes, and response data to isolate the source of application issues. - Participate actively in critical P1/P0 incident investigations alongside senior engineers, contributing technical findings and supporting timely resolution. - Monitoring and incident coordination - Review cloud monitoring dashboards, application logs, and support alerts at the beginning of each shift to identify anomalies before they affect clients. - aligned support function and the India team. - Identify noisy alerts, potentially misconfigured monitoring thresholds, and recurring operational issues, escalating improvement opportunities to the appropriate technical lead. - Client communication and documentation - Provide clear, professional, and accessible incident updates to banking client operations teams, avoiding unnecessary technical jargon while communicating relevant findings.

📌 Remote Application Support Analyst (India)
🏢 Jobgether
📍 India