Role title – Technical Support Analyst
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.
The Technical Support Analyst role will join our production support team responsible for supporting a portfolio of applications, databases and services. Application Support

- Monitoring, batch support and optimisation, defect identification and remediation
- Configuration updates, data fixes, ad-hoc reporting requests
- The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.

The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services.




Must be comfortable dealing with IT control processes for the applications and supporting the production release process.
This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
Cigna is specifically looking for a dynamic, Technical Support Analyst with strong experience of SQL server and scripting. An IT professional with strong skills in Service Delivery, Application Management & Support processes.
Insurance or financial services background would be a strong advantage.
Ability to communicate with technical and operations (non-technical) team member
Skills And Experience
Candidates must have robust experience in the following areas:
Strong SQL skills
Manipulating data with excel or other tools
Experience With The Following Technologies Would Be Advantageous
ServiceNow
Dynatrace & Splunk
Windows & Red Hat server

📌 ICT Technical Support Assistant (Bengaluru)
🏢 The Cigna Group
📍 Bengaluru