NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.

Lead and coach a team of engineering managers to build high-performing, agile delivery teams

- Guide managers in stakeholder management, conflict resolution, and coaching their own teams
- Establish and enforce consistent Agile delivery practices including two-week Scrum cycles, sprint planning, retrospectives, and backlog management
- Help operationalize team rituals, delivery KPIs,



and execution standards across squads
- Support workforce planning, hiring, onboarding, and professional development strategies
- 10+ years of experience in software or platform engineering, with at least 3 years managing managers
- Strong track record of leading Agile/Scrum delivery in a cross-functional setting
- Demonstrated experience building and developing high-performing teams
- Experience introducing and enforcing scalable process maturity and delivery discipline
- Comfortable in a hybrid working model with 2 days/week in the Gurugram/Gurgaon office
- Familiarity with Jira and the Atlassian toolset, Databricks, Tableau, DataHub, Azure, and AI technologies
- Experience supporting teams in a data platform or analytics context
- Experience introducing team maturity models, leveling frameworks, or operational maturity planning
- Experience measuring and using Agile metrics for continuous improvement

📌 Engineering Manager Scrum (Gurugram)
🏢 NPS Prism
📍 Gurugram