Customer Support; Hub Operations; Account Creation; Complaint Handling; Case Management; Service Recovery; Claims Handling; Enquiries (Ad Hoc); Basic Complaint Handling; At FedEx, moving the world doesn't only mean delivering for our customers around the globe. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. Capacity to collaborate effectively within a group, contributing to shared goals and supporting team members to achieve collective success.

Competency in utilizing essential software such as Microsoft Office Suite (Word, Excel, PowerPoint) and general computer proficiency for daily tasks.

Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects

Exposure to real-world projects and challenges in Marketing, Operations and other functions.

Valuable skills and experience to enhance your resume.

Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national,



state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Microsoft Office & PC Skills;We are an equal chance/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s.

📌 Customer Service Representative - Customer Management (Gurugram)
🏢 Federal Express Corporation AMEA
📍 Gurugram