29 Oct
|
iCubes.org
|
Udaipur
29 Oct
iCubes.org
Udaipur
Join iCubes in Udaipur, Rajasthan, as a Customer Support Manager and lead our customer support team in delivering fast, effective, and high-quality customer experiences.
Job Type: Full-Time | In-Office
Experience: 4+ years
Lead and manage the customer support team and daily operations
Manage rotational shifts, rosters, and support coverage
Monitor team performance, support metrics, and service quality
Drive improvements in support processes, workflows, and customer experience
Work with CRM/helpdesk platforms such as Zendesk, Freshdesk, Intercom, Zoho Desk, or similar
Support team hiring, training, coaching, and performance management
Solid team-handling and leadership experience
Excellent written and verbal English communication
Hands-on experience in live chat & email support
Experience managing shift-based teams
E-commerce, IT, or product support experience preferred
Voice/calling support experience is a plus
📌 Customer Support Manager (Lead) (Udaipur)
🏢 iCubes.org
📍 Udaipur