Role Responsibilities : - Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.- Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.- Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics.- Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features.- Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists.- Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.- Surface and escalate adoption blockers - technical, organizational, or behavioral - and recommend targeted interventions.- Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.- Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs.- Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.- Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.Qualifications : - 4+ years of ServiceNow configuration and implementation experience,



with demonstrated hands-on AI feature deployments.- Hands-on experience deploying one or more of the following : Now Assist (GenAI), AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence.- Understanding of AI/ML concepts including Large Language Models (LLMs), prompt engineering, and Generative AI - particularly in enterprise workflow contexts.- Minimum 2 active ServiceNow CIS certifications; ServiceNow Certified Application Developer (CAD) preferred.- Demonstrated ability to influence and consult in a complex and varied customer environment.- Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines.- Experience with ServiceNow platform capabilities including Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework.- Strong communication skills - able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently.- Experience with AI adoption frameworks and change management methodologies preferred.- Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred.- Experience with data management, database design, and database concepts.- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse workplace.- Proven ability to mentor junior consultants or lead technical workstreams.- Analytical and problem-solving abilities with a keen eye for detail.- Good presentation and report-writing skills.- Up to 30% travel annually.Total Experience : 4 - 9 years (ref:hirist.tech)

📌 Presidio - ServiceNow AI Implementation Specialist (Bengaluru)
🏢 PRESIDIO SOLUTIONS PRIVATE
📍 Bengaluru