All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. About the Role We have a well established technical writing team, and are evolving our approach to content at JumpCloud. We are looking for an experienced Technical Writer to lead, scale, and optimize our product and developer documentation. You will leverage cutting-edge AI documentation tools, prompt engineering, and up-to-date automation to streamline content creation. Continuous Publishing: Integrate into automated CI/CD deployment pipelines using Static Site Generators (e. g. , Content Generation & In-App User Guidance - Author, edit, and maintain clear, accurate end user documentation (API references, developer guides, user how to’s,



configuration guides, and release notes) for IT admins and their teams. - Partner closely with Engineering, Product Managers, and Designers to translate UX designs, and technical specs into intuitive content. - UX Writing : Work with Design to provide copy and improve UX prototypes. - Test feature flags in the product, API endpoints, run sample code, and verify UI flows before publishing. - Design, test, and standardize custom prompts and prompt templates to accelerate process, information architecture, media, and content reformatting. - Human Quality Control: Act as the final filter for AI-generated outputs, rigorously auditing content for technical accuracy, brand tone, hallucinations, and security compliance. Requirements & Qualifications : - Experience: 4-7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or tech environment. - Hands-on experience using generative AI tools (LLMs, AI coding assistants, etc) and a working knowledge of prompt engineering techniques.

📌 Technical Writer - Fully Remote Working (Bengaluru)
🏢 Jumpcloud
📍 Bengaluru