An Front Desk Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

As Front Desk Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards

Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices





Maintain good communication and working relationships with all hotel departments

Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes

Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures

Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Front Desk Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of commercial awareness and sales capabilities

Commitment to delivering a high level of customer service

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. Hilton Garden Inn New Delhi / Saket Hotel

Full time

Brand

Guest Services, Operations, and Front Office

📌 Hotel Front Desk Coordinator (Delhi)
🏢 HILTON
📍 Delhi