We are seeking a skilled and proactive Infrastructure Support Engineer to join our IT Infrastructure team. Reporting to the IT Infrastructure Integration & Support Director, the Infrastructure Support Engineer will be responsible for daily support of our company's IT infrastructure. This role requires a strong technical background and the ability to work collaboratively with cross-functional teams to ensure the seamless operation of our infrastructure. Microsoft Office Suite
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Physical IT Infrastructure
Cabling
PDU (Power Distribution Unit)
ATS (Automatic Transfer Switch)
Deliver Day-2 support for structured cabling, network equipment, MEP systems, and coordinating closely with regional business units to ensure seamless operations and swift issue resolution.
Incident Management: Collaborate with IT teams to efficiently manage and resolve incidents and service requests, maintaining proactive communication with stakeholders to ensure transparency and alignment throughout the resolution process.
Installation and Upgrades: Assist with the planning, coordination, and execution of infrastructure installations and upgrades, ensuring minimal disruption to business operations and adherence to organizational standards.
Change Requests: Create and manage change requests, ensuring that all infrastructure modifications are thoroughly documented, reviewed, and approved in accordance with change management protocols.
Alert Response and On-Call Abilities: Provide rapid response to infrastructure alerts, utilizing on-call availability to address urgent issues outside of standard business hours, ensuring continuous system integrity and availability.
Security Implementation:



Implement and continuously monitor security protocols to safeguard data confidentiality, integrity, and availability, aligning with industry best practices and organizational policies.
Maintain comprehensive and accurate documentation of infrastructure configurations, changes, and procedures, ensuring compliance with company and regulatory standards.
Engage in process improvement initiatives to enhance operational efficiency and effectiveness, leveraging data-driven insights and cross-functional collaboration.

Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.

WORK EXPERIENCE:

A minimum of 7years of experience in IT infrastructure support or a related role, with a track record of successful project execution and problem resolution.

Demonstrated expertise in IT infrastructure, encompassing networking, servers, storage solutions.
Documentation: Proficiency in developing and maintaining detailed documentation, as well as generating insightful reports on IT infrastructure performance and metrics.
Cybersecurity Understanding: Solid foundational knowledge of cybersecurity principles and best practices, ensuring robust protection of IT systems against threats and vulnerabilities.
Vendor Management:



Robust vendor management skills, including managing service level agreements (SLAs), and maintain effective relationships with vendors to ensure high-quality service delivery and support.
Infrastructure Management: Proven experience in the support and management of IT infrastructure components, with a focus on reliability and performance optimization.
Comprehensive understanding of network, server, storage, and MEP technologies, with the ability to integrate and operate these components effectively.
Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects in a fast-paced environment.

Engineers utilize monitoring software, configuration management systems, and ticketing systems to manage and IT infrastructure tasks. Collaboration with other IT professionals is key, involving frequent communication to solve problems and plan projects. Regular virtual meetings, are held to align IT goals with business objectives, requiring effective documentation and compliance with standards. The role may include on-call duties during off-hours for critical issues, with some flexibility in work hours to accommodate global teams or 24/7 system requirements. This dynamic schedule ensures the continuous availability and performance of IT systems.

Computer Usage: Prolonged periods of sitting and working at a computer are common, requiring good posture and ergonomic awareness to prevent strain.

Precision is crucial in configuring systems and monitoring network performance to avoid errors and ensure reliability.

📌 IT Infrastructure Engineer - Network (Pune)
🏢 Zensar Technologies
📍 Pune