We know we're doing the right thing when we hear our customers say, 'How did we ever live without Coupang' Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive current initiatives and innovations. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

The ICT Reliability Engineering team is dedicated to maintaining the continuity and stability of Coupang's enterprise IT services. The team operates and continuously improves monitoring systems for both IT infrastructure and applications, ensuring high visibility and rapid incident detection. In the event of service disruptions, the team collaborates closely with engineering and operations teams to resolve issues efficiently and manage key performance metrics. Identify operational inefficiencies and automation opportunities within monitoring workflows and infrastructure.
Design and implement automated solutions for deployment, configuration, and scaling of monitoring tools using Infrastructure-as-Code (IaC) technologies such as Terraform, Ansible, Puppet, or similar.
Develop reusable automation assets—scripts, templates, and modules—to ensure consistent monitoring practices across diverse environments.
Automate Grafana dashboard creation and management, including templating, data source integration, and role-based access control.
Establish tagging strategies and observability standards to ensure uniform data collection and traceability across services.
Support incident response by building automated diagnostics and enriching telemetry data for faster root cause analysis.
Collaborate cross-functionally with DevOps and SRE teams to align monitoring automation with CI/CD pipelines and operational goals.

Scripting languages: Python, Bash, PowerShell, SSH
Monitoring & Observability Tools
Datadog or Dynatrace (as alternatives or complementary tools)
Experience working with REST APIs for automation and integration
CI/CD & DevOps Tooling
Docker and Kubernetes (for containerized environments)
ServiceNow, Jira, VictorOps, xMatters, or similar
Cloud Platforms (optional)
AWS, Azure, or Google Cloud Platform
Cloud-native monitoring tools like CloudWatch, Azure Monitor, or GCP Operations Suite

Strong problem-solving and gap analysis capabilities
Ability to identify low-hanging fruits for automation
Experience in cross-functional collaboration (DevOps, SRE, IT Ops)
Hybrid
Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

📌 Staff Engineer, Systems Engineering (Bengaluru)
🏢 Coupang
📍 Bengaluru