Join our Team as a Customer Service Team Leader Location: Gurgaon
Are you a natural leader with a passion for delivering exceptional customer experiences As a Customer Service Team Leader, you'll lead a team of Customer Service Advisors, driving performance and engagement while ensuring service excellence across every interaction.
You'll be responsible for coaching, engaging, and developing your team, managing complaints with empathy and commercial awareness, and helping shape a positive, high-performing environment. Proven experience managing a customer service team in a fast-paced environment
Strong people management and coaching skills
Skilled in resource planning and performance management
Passionate about delivering and inspiring exceptional service
Effective at managing change and leading through transitions

Plan and manage team resources to meet service level targets
Support onboarding, training, and development of team members




Handle and resolve customer complaints with professionalism
Monitor and record team performance and service quality
Manage customer credit requests with commercial awareness
Conduct regular quality checks and provide feedback
Support and motivate staff to achieve individual and team goals

Holidays : 18 days annual leave, + 6 public holidays
Other Leave : 7 days casual leave, 7 days sick leave
In-House Training Academy
Mental Health support

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I;: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

📌 Customer Service and Planning Coordinator (Gurugram)
🏢 Onecom
📍 Gurugram