Responsibilities:
Ability to understand processes, identify automation opportunities, and have the technical skills to implement automation like reporting, ServiceNow improvements, scripting.
Software development skills – scripting, SQL statements, coding . ServiceNow or other ITIL process experience is preferred.
Engineering mindset – Understand manual processes and future automation capabilities. GRC will need to help ensure regulatory/audit requirements are met. Experience in GRC process automation is preferred.
Ability to understand Principal tooling capabilities and leverage them for automation. Design, develop, and maintain custom applications on the ServiceNow platform using low-code development techniques.
Develop and enhance catalog items within the Service Catalog to support IT service management and business processes.
Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
Configure ServiceNow modules, workflows, forms, and integrations to support custom application requirements.
Integrate ServiceNow with 3rd-party systems and applications using REST API, SOAP API , and other integration methods.
Customize and extend ServiceNow platform functionalities using JavaScript, Glide API , and other relevant technologies.
Perform testing, debugging, and troubleshooting of custom applications and integrations to ensure quality and reliability.
Document technical designs, processes, and procedures related to custom application development and integrations.
Qualifications:
Should have a total experience of 8 to 10 years. And a majority of this experience must be in automation and ServiceNow (SNOW).
Strong organizational, analytical, and problem-solving skills are required.
Strong communication skills – needs the ability to clearly and concisely communicate with team members and business partners.
Must demonstrate the ability to learn quickly, to multi-task, and to work effectively as a member of a team member and as an individual contributor.
Must have good business acumen.
Must be a self-starter and be able to work with people at all levels.
Confidentiality of sensitive information is required.
Familiarity with Agile framework and Cloud environment .
Must have the desire and ability to learn recent technology and continuously grow.
Stay informed about latest technology/execution trends and look for opportunities to leverage these in solving business problems.
The person will report to - Delivery Manager/Program Manager