Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. The DEX Support Engineer is responsible for monitoring, analyzing, and improving the digital employee experience using the Nexthink platform. This role proactively identifies endpoint, application, network, and user experience issues, develops automations and remediation workflows, and drives continuous service improvement to reduce incidents and improve employee productivity.
Digital Experience Monitoring
Monitor endpoint health, device performance, application stability, and user experience metrics using Nexthink.
Track performance indicators such as boot times, login duration, crashes, freezes, Wi-Fi quality, and application performance.
Perform root cause analysis on recurring endpoint and application problems.
Develop corrective action plans to reduce recurring incidents and service desk volume.
Design and maintain Nexthink workflows,



remote actions, and automated remediation processes.
Device performance degradation
Windows patch failures
Intune/SCCM compliance issues

User Experience Improvement
Conduct sentiment analysis and gather employee feedback through Nexthink campaigns.
Partner with service owners to improve employee experience and productivity.
Recommend improvements based on analytics and operational data.
Comprehensive Health Insurance policy
Employee Wellness Program with focus on mental health
Robust reward and recognition programs
Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
Ample growth and learning opportunities
Remote work opportunities
Focus on work/life balance
Immigration Program supporting immigration to Canada for eligible employees
Anovia is an equal chance employer and may use Artificial Intelligence tools to assist in reviewing and processing candidate applications.

📌 Remote support technical service desk Support Engineer (India)
🏢 Anovia
📍 India