Our partner is looking for an Inbound Customer Service & Dispatch Scheduling Virtual Assistant based remotely in India. We are seeking a customer-focused and highly organized Virtual Assistant to support a growing mobile tire-service operation in Canada. In this role, you will manage incoming customer calls, coordinate service appointments, and help dispatch technicians across multiple locations. You will work with a team of approximately 50 mobile technicians, ensuring appointments are scheduled efficiently based on availability, location, and travel requirements. Your communication and organizational skills will play a key role in delivering a smooth customer experience and maintaining efficient daily operations. The position offers a remote, full-time independent contractor arrangement with a defined weekly schedule and ongoing operational support. Accountabilities: You will provide inbound customer service, appointment scheduling, and administrative coordination to help ensure effective service delivery. Answer incoming customer calls promptly and professionally, providing helpful and courteous assistance. - Collect accurate customer details and information about requested services. - Explain standard service information, booking procedures, and appointment options using approved guidance. - Respond to routine customer questions and concerns, escalating unusual requests or complex service issues when necessary.



- Book service appointments in the designated scheduling system, taking technician availability, location, and existing commitments into account. - Coordinate appointments based on geographic proximity and reasonable travel times to support efficient technician dispatch. - Update customer information, service records, and scheduling documentation. - Coordinate with the existing administrative and Virtual Assistant team to maintain consistent operations. - Deliver agreed services professionally and meet the timelines, guidelines, and deliverables specified in the engagement agreement. Requirements: The ideal candidate has experience in inbound customer service, excellent spoken English, and the organizational skills needed to coordinate appointments in a busy service environment. You should be comfortable handling phone inquiries, managing multiple tasks, and maintaining accurate records. Previous experience handling inbound calls or working in a customer service role. - Excellent spoken English, with a native or near-native level of fluency and pronunciation. - Strong communication and active listening skills, with a professional and customer-oriented phone manner. - Experience with appointment booking, technician dispatch, or scheduling coordination is strongly preferred. - Experience working in a high-volume call environment is an advantage.

📌 Operations & Customer Service Virtual Assistant (India)
🏢 Jobgether
📍 India