Customer Support Executive delivers all aspects of support for TIGC products such as usability, content search and answers to customers inquiries. The Customer Support Executive will be providing effective and well-mannered support to customers in relation to their product or service by Phone, Chat and Email. Respond to customer's enquiries relating to information, product and fault calls resolving as many queries as possible on the first interaction

- Take inbound and make outbound calls to resolve and/or route customers across service delivery.
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction




- Call out problems affecting several customers or influencing the timely resolution of one customer's enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Accept additional projects or areas of responsibility that will improve the team's performance

2+ years of Email/Chat/Voice Process experience.

- BA/ BS / BCom degree or educational equivalent
- Business level, both written and spoken fluency in English
- Experience in a customer service or contact center workplace preferred
- Positive approach to undertake additional projects and responsibilities from time to time
- Strong working knowledge of external systems, PC-based internet, and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
- Time Management and Adherence to schedules
- ENGLISH & HINDI Mandatory

Working Hours : Rotation shift & Week offs

📌 Customer Relationship Management (CRM) Executive (Bengaluru)
🏢 The Indian Garage
📍 Bengaluru