Network Manager

CCNP (Routing & Switching) and CCNP (Security) or Equivalent

Overall, 10-12 years' experience in network security with at least 5 years in Fortinet/ Cisco Firewalls and IPS

Proficiency with management of Firewall and NIPS solutions

Experience in working with Windows, Linux, Unix workplace

Hands on experience in commissioning and Implementation of various Firewall & NIPS solution and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM)

Experience in managing policies and exceptions

Experience in packet capture, analysis and troubleshooting tools

Product knowledge of firewall, NIPS, SSL, Routing Protocols, Dual Factor Authentication etc.

Incident, problem, service request management, change management, configuration management & capacity management of Firewall & NIPS Setup

Day to Day BAU configuration changes

Proactively utilize network monitoring tools to isolate events before service degradation occurs

Supporting incident monitoring and incident analysis/response initiatives

Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets

Troubleshooting layers 1, 2 and 3 of the OSI Model

Applying security patches as required

Conducting daily performance checks on devices, periodic audits and compliance

Performing immediate troubleshooting as the situation dictates for any and all network





outages as reported by users, sensors, and/or operational personnel

Implement, and maintain network security policy, standards, and procedures

Deploying and maintaining access-list and firewall policies

Maintaining service levels as well as oversight ofthe day today configuration,

administration and monitoring of the network security infrastructure in a 24/7

Co-ordination with OEM's for TAC support, RMA, replacement & reconfiguration of faulty Firewalls/NIPS

Creating technical documentation, as-build network diagrams, inventory control documentation, and security documentation

Investigate, isolate, and resolve firewall & NIPS incidents with RCA.

Co-ordinate helpdesk team, other IT support teams, application support teams to jointly troubleshoot and fix the high priority/severity incidents.

Designing and implementing firewall, Site to Site VPNs, and IDS/IPS solutions for DC/DR/Cloud and Branch office environments

Create and update knowledgebase in ITSM tools

Identify areas for automation of operational efficiency

Work to automate and integrate the tools with REST API/SDK with security dashboard, Infosec tools (AD, IDAM, PAM, SIEM, SOAR etc.)

Patch updates, upgradation of Firewalls & NIPS as per compliance and audit requirements

Closure of compliance and audits points as per the agreed timelines.

📌 Network Helpdesk Manager (Mumbai)
🏢 Knowledgeworks Global
📍 Mumbai