Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.
Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.

We are seeking a detail-oriented and articulate Customer Support Associate to join our support team. The ideal candidate will bring strong written and verbal communication skills , a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. Serve as the first point of contact for customers via email, chat, or phone.




Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
Monitor and track common issues to help identify trends and escalate systemic problems.
Contribute to improving support documentation, FAQs, and internal knowledge bases.
Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Bachelor of Commerce (B.Com) and able to comprehend balance sheet .
Experience 1-3yrs
Proficient in MS Office (especially Excel and Word).
Previous experience in Mortgage domain
Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Familiarity with ticketing systems and customer support metrics.
Understanding of data integrity and confidentiality best practices.

We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a rapid-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.
That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.
We look forward to building the future of lending together.

📌 Customer Care Advisor - Remote Working (Noida)
🏢 Ocrolus
📍 Noida