Production Support Engineer, AVP
Job Title: Production Support Engineer
You will be operating within Corporate Bank Production as a Production Support Engineer in the Client access and services subdivisions. You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production setting. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Management environment and have specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

- Ability to support the incident management, problem management adhering to ITIL and DB standard process.
- Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.

Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

- Best in class leave policy.
- Employee Assistance Program for you and your family members
- Accident and Term life Insurance
- Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.





Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.

- Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
- Responsible to maintain all support documents.
- Participate in all BCP and component failure tests based on the support documents.
- Understand flow of data through the application infrastructure.
- Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents.
- Drive knowledge management across the supported applications and ensure full compliance.
- Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Your skills and experience
Recent experience of applying technical solutions to improve the stability of production environments.
Working experience on below technologies:
Operating systems (Linux) and the underlying infrastructure environments
Solid familiarity with database architectures (e.g., Oracle, BigQuery, SQL) and proven capability in performing real-time transactional and database performance correlation during incident triage.
Proven hands-on experience in configuring and deploying enterprise monitoring solutions using ITRS Geneos, coupled with advanced proficiency in Splunk dashboard creation and log analysis.
Proven ability to support and troubleshoot messaging middleware and distributed event platforms, specifically IBM MQ and Apache Kafka.
Proficient in Unix diagnostics (log parsing, system checks)



and Oracle PL/SQL query execution for real-time transaction tracking and back-end support.
Familiarity with Java application architectures and cloud-native solutions to assist in reading error traces, analyzing application logs, and support cloud-hosted environments.
Prior experience with workload automation tools like Control-M and application performance monitoring (APM) platforms such as New Relic is highly advantageous.
Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
Ability to work in virtual teams and in matrix structures.
Experience | Exposure (Recommended)

- Service Operations experience within a global operations context.
- experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function.
- Global Transaction Banking Experience is a plus.
- Experience of end-to-end Level 2,3,4 management and good overview of Production/Operations Management overall
- Experience of run-book execution
- Experience of supporting complex application and infrastructure domains IITIL / best practice service context
- Ability to work in virtual teams and in matrix structures.
- Remedy, Heat etc.)

Bachelor's degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
ITIL Foundation Certificate
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we'll support you

- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A range of flexible benefits that you can tailor to suit your needs.

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. Together we are Deutsche Bank Group.

📌 Production Support Engineer Engineering (Pune)
🏢 Deutsche Bank
📍 Pune