Senior Customer Service Representative role focused on high-end order processing for Thermo Fisher Scientific's Bangalore support center. The position supports North America, EMEA, and APJ order management across multiple systems, requiring deep knowledge of Oracle JD Edwards, SAP, and robust problem-solving capabilities.

Responsibilities

Process complex orders requiring in-depth regional knowledge using enterprise systems

Ensure strict adherence to internal and external processes with no transaction errors

Identify and resolve problems independently while mentoring less experienced colleagues

Meet daily turnaround time and SLA metrics for order processing

Proactively escalate issues that could impact business continuity

Requirements

- Bachelor's degree in Arts, Science, Commerce, or Business Administration
- 3–5 years hands-on order management experience
- Proficiency with Oracle JD Edwards, SAP, and Microsoft Office
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities with high attention to detail
- Ability to multitask, prioritize, and work under pressure
- Flexibility to work early morning and night shifts

📌 Senior Customer Service Advisor - Nightshift (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru