Razorpay is building a recent-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and creative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions.

Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals.

Professional Experience:



Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus)

Project Management:Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork.

Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus).

Organizational Skills:Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines.

2+ years of experience in technical product and SaaS disciplines in a customer-facing role.

~ B.Tech/M.Tech degree in Computer Science/Information Science. Role: Technical Account Manager

Industry Type: Software Product

Department: Business Engineering & Product Management

Employment Type: Full Time, Permanent

Role Category: Product Management - Technology

UG: Any Graduate

PG: Any Postgraduate

Join us in revolutionizing the digital payment landscape and play a crucial role in shaping the success of our Super Enterprise Merchants!

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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📌 Technical Account Director (Permanent) (Bengaluru)
🏢 Razorpay
📍 Bengaluru