Hiring: Customer Service Associate – US Voice Process

Location: Bangalore, Karnataka

Employment: Full-Time | Work From Office

Working Days: 5 Days

Shift: 6:30 PM – 3:30 AM IST

Cab Facility: Pickup & Drop Provided

We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes .

Key Responsibilities

Handle customer/borrower inquiries through inbound voice channels

Provide accurate and timely information while following process guidelines

Update and maintain customer/loan information in servicing systems

Handle and resolve customer complaints appropriately

Take ownership of customer interactions through resolution or escalation

Meet defined productivity, quality, and contact targets

Follow compliance and service-quality standards

Identify opportunities for process improvement

Provide professional and solution-oriented customer service

Mandatory Requirements

- 1+ year of English voice process experience




- Call center/BPO experience is mandatory
- Inbound voice experience is mandatory
- Excellent English verbal and written communication
- Strong customer service and problem-solving skills
- Graduate preferred
- Candidates without strong English fluency will not be considered
- Mortgage/loan servicing experience is preferred, but not mandatory
- US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong

Additional Details

This is NOT a sales process

Work from office only

Versatile for scheduled shift changes based on business requirements

Excellent performance incentives available in addition to salary

Skills: english,customer,communication,addition,customer service,voice process,skills,office,loan,communication skills

📌 No Experience Required - Customer Service Advisor Full-Time (Bengaluru)
🏢 Umanist NA
📍 Bengaluru