Technical Support & Troubleshooting:
Providing Tier 1/Tier 2 support via phone, email, or ticketing systems (e.g., Jira, ServiceNow).
Diagnosing and resolving hardware issues (computers, printers, scanners, peripherals) .
Installing, upgrading, and troubleshooting software, operating systems (Windows/macOS), and applications.
Performing remote troubleshooting to minimize user downtime.
Infrastructure & System Maintenance:
Configuring and deploying current workstations for user onboarding.
Managing user accounts, permissions, and security groups in Active Directory, Microsoft 365, or Google Workspace.
Implementing security updates, patching systems, and ensuring antivirus software is active.
Maintaining network connectivity, including troubleshooting DNS, DHCP,



and VPN issues.
Documentation & Asset Management:
Documenting technical issues and resolutions in the ticketing system to build a knowledge base.
Maintaining inventory records of IT assets (hardware/software licenses).
Creating user guides and training employees on IT policies. Taggd +10

Core Technical Skills
OS: Windows 10/11, macOS, Linux.
Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration.
Hardware: Desktop/laptop repair, printer troubleshooting.
Tools: Active Directory, MS Office 365, SCCM/Intune, Ticket Management

📌 SCCM Desktop Engineer (Karnataka)
🏢 PUTHUR INFOTECH
📍 Karnataka