Position Centre Head Location Kolkata
Reports to Area Manager Category Institutional Sales
At Niva Bupa, our purpose is 'to give every Indian the confidence to access the best healthcare' by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.
Innovation 3. About Niva Bupa Health Insurance Company
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house
claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.



Niva Bupa is an Equal Prospect Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. Daily Floor Management & Business Outcomes Be in charge of running and managing the team daily, driving expected business

outcomes from the allocated Telesales center Understand all organizations products, services, procedures and guidelines and
Team management

Relationship Managers for the allocated centre
~ Training & Quality rs of the

partner relationship on MBHI products, processes, guidelines including soft skills to drive sales of Max Bupa Health Insurance solutions
active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
Relationship & Stakeholder management

policies, other business requirements (endorsements, claims etc)
Telesales set up in outbound/ inbound Telesales with teams handling experience
~ Graduate & Post Graduate (In Any Field)
Key Measures of Performance
– of policies
of getting optimum calls/ Leads and optimum Lead conversion
objectives Driving sales quality through controlling policy cancellations/ endorsements
Key Requirements - Experience & Skills
Compliance & Regulatory Knowledge
Building High Performing Teams

📌 Centre Sales Manager (Indore)
🏢 Niva Bupa
📍 Indore