Eurofins seeks a Service Desk Engineer in Coimbatore to provide first-line IT support for over 20,000 users across European sites. The role involves troubleshooting hardware, Microsoft 365, and access management issues while managing tickets and escalating complex problems to senior teams.

Responsibilities

Deliver first-line IT support to European end users for hardware and software issues

Troubleshoot Microsoft 365, Windows, identity/access, printing, and patching problems

Register, classify, track, and escalate tickets via internal systems and processes

Create documentation, knowledge base articles, and identify recurring issues and workarounds

Requirements

- Bachelor's degree or equivalent qualification
- 3+ years service desk or IT support experience
- Fluent English, French, and Spanish communication skills
- Solid Windows and Microsoft 365 troubleshooting expertise
- Customer service focus with proactive problem-solving approach
- Willingness to work shifts (12PM–9PM or 3:30PM–12:30AM) and on-call availability

📌 Ict Service Desk Technical Support Assistant (Coimbatore)
🏢 Eurofins
📍 Coimbatore