Position Summary

Key Responsibilities

- Microsoft 365 Tenant Administration _
- Administer the M365 tenant — license assignment, user and group lifecycle, Microsoft 365 Groups, Distribution Lists, and Shared Mailboxes.
- Operate Exchange Online — mailbox management, mail-flow rules, message trace, quarantine, anti-spam and anti-phishing policies.
- Administer SharePoint Online and OneDrive — governance, sharing controls, retention policies, and storage management.
- Configure Microsoft Teams — meeting policies, voice and calling, app management, and tenant-wide settings.
- Identity & Access Management (Entra ID) _
- Design and maintain Conditional Access, Multi-Factor Authentication, and Identity Protection policies.
- Administer Privileged Identity Management (PIM) and role-based access control.
- Support hybrid identity, Active Directory, and Entra Connect / cloud-sync configurations where applicable.
- Azure Virtual Desktop (AVD) _
- Operate and maintain a multi-pool AVD estate supporting 50+ concurrent users across Production and Customer Service Representative (CSR) host pools.
- Troubleshoot session-host performance, login issues, and end-user experience problems.
- Intune & Endpoint Management _
- Administer Intune for Windows, iOS, and iPadOS devices.
- Build and maintain configuration profiles, compliance policies, and Conditional Access integrations.
- Support BYOD and corporate-owned enrollment scenarios, remote actions, lost-device handling, and BitLocker key recovery.
- Manage SPF, DKIM, and DMARC records across multiple business domains.
- Coordinate DNS changes through external registrars (e.g. easyDNS, Cloudflare, GoDaddy) under defined governance procedures.
- Support domain onboarding, mailbox migrations, and tenant changes.
- Security & Compliance _
- Operate Microsoft Defender for Office 365 (and Defender for Endpoint where in scope).
- Review sign-in logs, audit logs, and unified audit data for incident investigation.
- Implement and tune Data Loss Prevention (DLP), retention,



and information-protection policies.
- Partner with security and governance stakeholders on risk remediation and audit readiness.
- Automation, Documentation & Support _
- Build and maintain PowerShell and Microsoft Graph automations for routine administrative tasks.
- Maintain runbooks, configuration baselines, and change documentation.
- Support ITSM workflows in tools such as SolarWinds, ServiceNow, or equivalent.
- Participate in fortnightly sprint cadence, quarterly PI planning, and monthly reporting cycles.

Required Skills & Experience

- 4-6 years of hands-on Microsoft 365 administration in a mid-to-large enterprise environment, ideally serving a US client.
- Strong working knowledge of Entra ID — Conditional Access, MFA, app registrations, service principals, and Privileged Identity Management.
- Hands-on Azure Virtual Desktop experience — host pools, session hosts, image management, and FSLogix.
- Practical SharePoint Online, OneDrive, and Microsoft Teams administration.
- Proficiency in PowerShell for M365 administration and the Microsoft Graph API.
- Familiarity with DNS administration, including external DNS providers.
- Strong written and spoken English communication skills; comfortable engaging directly with US-based stakeholders.
- Willingness to work hours that significantly overlap with US Eastern and Central time zones.

Preferred Qualifications

- Microsoft certifications: MS-102 (Microsoft 365 Administrator Expert), AZ-104 (Azure Administrator), AZ-500 (Azure Security Engineer), or AZ-140 (AVD Specialty).
- Experience with Microsoft Defender for Office 365 and Defender for Cloud Apps.
- Exposure to contact-centre platforms (8x8, Five9, Genesys) or field-service platforms (e.g. ServiceTitan).
- Hybrid identity, Active Directory, and Entra Connect experience.
- M365 backup and disaster-recovery tooling (Veeam, AvePoint, or similar).
- Experience working in Agile / Scrum delivery models with quarterly PI planning.

Job Types : Full time, Permanent

Pay: ₹800,000.00 - ₹2,000,000.00 per year

Work Location: Remote

📌 Engineer (Kolkata)
🏢 Itvan Tech
📍 Kolkata