Opening for Jr Technical Support Executive. !!!

Company Name: - Dusane Infotech India Pvt. Ltd

Position: - Jr Technical Support Executive

Job type - Full time

Job Location - Thane (West)

Working days - 5 Days working

Experience: 0- 1 year of experience

Education: Any Bachelor Degree, With Basic Network Knowledge AND valuable English Speaking Knowledge, If Call center knowledge is there then Good.

Additional Skills: -

- Good written and verbal communication skills.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
- Basic understanding of some of the following technologies Networking

Non-negotiable skills: -

Graduate degree, Good Communication Skills & Good English Speaking Knowledge

Responsibilities: -

- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Reproducing issues in-house and responding back in a timely manner.
- Escalate issues in a timely manner according to Standard Operating Procedures.




- Focus on an area of technical specialization and attend technical trainings,
- Give the training to Jr. Engineers

Job Role: -

- Inbound and outbound calling good practices & solutions
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Prepare accurate and timely reports
- Resolving escalated customer complaints without the need for team lead intervention
- Ready to work in 24/7 working format
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Thanks and Regards _
- Jidnyasa pate _
- Dusane Infotech (I) Pvt. Ltd_

Pay: ₹15,000.00 - ₹21,000.00 per month

Application Question(s):

- Are you Able to Work in Rotational shift?
- Do you have basic knowledge of Network and Hardware ?
- Are you interested for Voice Process job role ?
- Where Do you Stay ?

Education :

- Bachelor's (preferred)

Work Location: In person

📌 Jr Technical Support Executive (Wagle Estate)
🏢 Dusane Infotech India
📍 Wagle Estate