Location : Ghatkopar West, Mumbai Work Model : Hybrid (4 Days Work From Office + 2 Days Work From Home) Work Schedule :Monday to Saturday Shift Timings : 10:00 AM - 7:00 PM IST

About The Company Datastraw Technologies is an AI Ops company helping businesses transform their operations into AI-first operations. We build the systems, infrastructure and intelligence that enable businesses to automate, optimise and scale how work gets done.

We’re building the infrastructure behind customer experience for modern consumer brands - bringing together customer conversations, workflows, knowledge, automation and AI to make CX operations more intelligent, efficient and scalable. We’re now building the technology layer that powers this.

Our internal platform brings together customer conversations, brand knowledge, workflows, AI-assisted responses, operational data and third-party systems into one place. The goal is to make CX teams significantly more efficient while giving brands better visibility and control over their customer experience.

We’re still early in this journey - which means there is a lot to build.

About The Role We’re looking for a Tech Lead who wants to take ownership of building and scaling Datastraw’s technology function.

This is not a role where you’ll inherit a large engineering team and an established architecture.

We have an early-stage product, a working internal CRM, process automations and several integrations already in place. What we need now is someone who can bring engineering discipline and structure to what we’ve built, continue building the platform, and gradually build a strong technology team around it.

You’ll work closely with the founders, operations team and CX teams to understand real customer and business problems and turn them into technology solutions.





You will be expected to be hands-on technically while also taking increasing ownership of architecture, engineering processes, technical decisions and team development.

What You’ll Own

1. Build & Scale the CX Platform

- Take ownership of the architecture and continued development of our internal CRM and CX platform.
- Build new product capabilities across customer conversations, agent workflows, automation, reporting and AI.
- Design reliable systems that can support multiple brands, teams and workflows.
- Improve the existing platform rather than constantly rebuilding from scratch.
- Identify technical debt and progressively improve code quality, reliability and maintainability.

2. AI + Customer Experience

This could include:

- AI-assisted customer response generation
- Brand/SOP/knowledge-base retrieval
- Agent copilots
- AI-based conversation analysis
- Automated escalation and routing
- AI voice and chat experiences
- Customer intent and sentiment understanding
- Workflow automation
- Evaluation and monitoring of AI responses
- Building systems that combine human agents with AI

We’re particularly interested in someone who is genuinely curious about how AI can change customer experience operations.

3. Integrations & Infrastructure Our platform connects with multiple systems across the CX ecosystem.

You’ll work with integrations such as:

- WhatsApp and messaging platforms
- Shopify Admin API




- Meta WhatsApp API
- Instagram Graph API

You’ll also work across:

- React
- Supabase
- PostgreSQL
- Supabase Auth
- Edge Functions / RPCs
- Webhooks
- Qdrant
- OpenRouter
- DeepInfra
- LLM and AI APIs

You do not need to have worked with every technology listed above.

What matters is that you have solid engineering fundamentals and can understand, evaluate and work across a modern product stack.

4. Bring Structure to Engineering We are intentionally looking for someone who enjoys creating structure where there currently isn't enough of it.

You’ll help establish:

- Development workflows
- Git and branching practices
- Code review processes
- Documentation
- Testing standards
- Deployment processes
- Monitoring and logging
- Security and access controls
- Technical documentation
- Product/engineering prioritisation
- Incident management
- Technical planning and estimation

The expectation is not to introduce process for the sake of process.

The expectation is to build simple systems that allow a small team to move quickly without things breaking.

5. Build & Grow the Tech Team As Datastraw's technology function grows, you’ll play an important role in building the team.

You will:

- Help define who we need to hire and when.
- Mentor junior engineers and interns.
- Establish expectations around engineering quality and ownership.
- Delegate effectively while remaining close enough to the technology to make good decisions.
- Help create a culture of ownership, curiosity and continuous learning.

6. Technology Strategy & Cost Ownership

- Own Datastraw’s technology roadmap and help translate business priorities into technical priorities.
- Help manage the technolo

📌 Tech Lead (Technology, Product & Ai) (Ghatkopar)
🏢 Datastraw Technologies
📍 Ghatkopar