About Azentio

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK (Anti-Money Laundering & Compliance software suite), iMal, PREMIA Astra (Core Insurance software), ORION (Enterprise Resource Planning software) and MFUND Plus (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio offers a comprehensive range of products - serving core operations to modern digital needs - for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing to excellence - excellence in our products, our services, our ideas, and our people.

Role Summary

The Nutanix L2 Support Engineer is responsible for advanced troubleshooting, administration, and stability of Nutanix HCI (Hyperconverged Infrastructure) platforms. This role acts as a technical escalation point for L1 support teams, resolves complex infrastructure issues, and supports production environments across Data Center (DC) and Disaster Recovery (DR) sites.



- Key Responsibilities

1. Advanced Monitoring and Cluster Operations

- Manage and monitor Nutanix clusters using Prism Element and Prism Central
- Perform in-depth analysis of cluster health and resiliency, node and disk issues, storage container problems, and CVM (Controller VM) health and services
- Analyze alerts, events, and logs to prevent outages and service disruptions
- Proactively identify risks related to capacity, performance, and availability - 2. Incident Management and Troubleshooting (L2)
- Act as L2 escalation point for L1 issues and provide advanced technical support
- Troubleshoot complex problems including node down and CVM down scenarios, storage latency and IOPS issues, replication failures and snapshot issues, and VM performance degradation
- Perform root cause analysis (RCA) and document findings comprehensively
- Coordinate with Nutanix TAC (Technical Assistance Center) and OEM vendors when required - 3. Virtualization and VM Lifecycle Management
- Execute advanced VM administration tasks including CPU, RAM, NUMA, and disk optimization, storage policy tuning, and VM migration and balancing
- Troubleshoot AHV (Acropolis Hypervisor) and ESXi hypervisor-level issues - 4. Storage, Backup, and DR Management
- Manage Nutanix storage components including storage pools, containers, and disk balancing and rebuilds




- Troubleshoot backup failures with Nutanix Leap and third-party backup tools
- Manage replication between DC and DR sites including protection domains, recovery plans, and failover and failback activities
- Participate in DR drills and audits to ensure business continuity preparedness - 5. Patch, Upgrade, and Maintenance Activities
- Plan and execute AOS (Acropolis Operating System) upgrades, hypervisor upgrades (AHV and ESXi), and firmware and NCC (Nutanix Cluster Check) updates
- Perform pre-upgrade checks, post-upgrade validation, and rollback planning
- Ensure mínimal downtime during maintenance windows through careful planning and execution - 6. Capacity Planning and Performance Optimization
- Analyze capacity trends for compute and storage resources
- Recommend node expansion, storage scaling, and performance tuning actions
- Prepare capacity and utilization reports for management review
- Support budgeting and future infrastructure planning initiatives - 7. Security, Compliance, and Access Control
- Implement Role-Based Access Control (RBAC) in Prism
- Support security audits and compliance checks
- Coordinate vulnerability remediation and hardening activities - 8. Change Management and Documentation
- Lead and support change management activities in accordance with ITIL frameworks
- Prepare change plans, implementation steps, and backout plans for all infrastructure changes
- Maintain Standard Operating Procedures (SOPs), runbooks, and architecture and operational documentation
- Mentor L1 engineers and conduct knowledge transfer sessions to build team capability - Technical Skills

Nutanix and HCI (mandatory)

- Robust hands-on experience with Nutanix AOS, Prism Element and Prism Central, and NCC (Nutanix Cluster Check)
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📌 Nutanix Level 2 Support Engineer (Chennai)
🏢 Azentio Software
📍 Chennai