We are looking for a detail‑oriented and proactive eCommerce Operations Executive to manage day‑to‑day order processing and fulfilment operations for our Bangalore region and pan‑India shipments.

The role involves checking orders, coordinating packing and shipping, tracking deliveries, and ensuring correct products are picked directly from vendors or inventory without damage or delay. You will work extensively with OMS tools, Shopify, Shiprocket, Amazon Shipping, DTDC , and other courier portals to ensure orders are shipped within defined SLAs.

Key Responsibilities

Order Management & Fulfilment

- Process and manage daily orders received via Shopify and OMS tools
- Coordinate order picking from vendors or warehouse based on order details
- Ensure correct SKU, quantity, and condition before packing or dispatch
- Supervise packing and labeling to prevent transit damage
- Generate shipping labels and AWBs via Shiprocket, Amazon Shipping, DTDC, etc.

Shipping & Tracking

- Arrange timely dispatches for orders
- Track shipments and update order statuses regularly
- Coordinate with courier partners for pickups, delays, and escalations
- Proactively resolve delivery issues, returns, RTOs, and damages

Inventory & Vendor Coordination

- Coordinate with vendors for direct‑to‑customer shipments :

- Ensure vendors follow packing and dispatch SOPs

- Maintain records of inward, outward, returns, and damaged inventory

- Verify supplier bills and received items for accuracy

Reporting & Documentation

- Maintain accurate records in company systems and Excel

- Prepare daily and weekly reports on:

- Order processing





- Pending shipments

- Returns and damages

- Communicate operational updates over MS Teams and Outlook

General Operations

- Maintain cleanliness and organization of the packing/working area
- Ensure compliance with internal SOPs and SLAs
- Coordinate effectively with internal teams and external partners

Required Skills & Qualifications

- Bachelor’s degree in any stream (preferred, not mandatory)

- Strong working knowledge of:

- Shopify

- OMS tools

- Shiprocket, Amazon Shipping, DTDC portals

- Good command over MS Office (Excel, Word, Outlook, Teams)

- Ability to manage multiple orders and deadlines simultaneously

- Strong attention to detail and problem‑solving ability

- Good communication and coordination skills

- Comfortable working in a fast‑paced eCommerce environment

Preferred Qualifications

- Prior experience in eCommerce operations / warehouse / logistics :

- Familiarity with courier SLAs, returns, and RTO handling

- Two‑wheeler for local coordination/market visits (preferred but not mandatory)

Working Days & Timings

- Monday to Saturday
- Day shift

Benefits

- Paid Time Off
- Hands‑on exposure to end‑to‑end eCommerce operations
- Growth opportunities in a fast‑growing eCommerce setup

Pay: ₹15,000.00 - ₹22,000.00 per month

Perks :

- Paid sick time
- Paid time off

Application Question(s):

- Please confirm if you stay within 10km from Mathikere, Bengaluru.

Education :

- Bachelor's (required)

Language :

- English (required)

Location :

- Mathikere, Bengaluru, Karnataka (preferred)

Work Location: In person

📌 Ecommerce Operations Executive (Mathikere)
🏢 TPS Technologies
📍 Mathikere