Role Summary

The Service Coordinator will manage the end-to-end service lifecycle for Zebronics products (IT peripherals, speakers, and electronics). You will be responsible for managing customer walk-ins, coordinating with field engineers, tracking inventory/spare parts, and ensuring that "Turnaround Time" (TAT) targets are met to maintain high customer satisfaction.

Key Responsibilities

- Customer Relationship Management : Greet walk-in customers at the Vellore service center, understand their product issues, and issue Job Sheets.
- Service Coordination : Assign repair tasks to in-house or field technicians based on urgency and technical skill required.
- Inventory & Spares Management : Track the availability of spare parts (motherboards, circuit boards, speakers) and raise indents with the main warehouse when stock is low.
- Reporting : Prepare daily and weekly reports on "Pending vs. Resolved" cases and escalate long-pending issues to the Regional Service Manager.
- Billing & Documentation : Handle service billing, warranty verification, and maintain records of out-of-warranty service charges.





Required Skills & Qualifications

- Education : Graduate (B.Com, B.Sc, BBA) or Diploma in Electronics/Hardware Networking.
- Experience : 1-3 years of experience in service coordination, front-desk management, or customer support (preferably in the electronics or IT hardware sector).
- Language : Must be fluent in Tamil (to assist local customers) and have a working knowledge of English (for system entry and reporting).
- Technical Literacy : Proficiency in MS Excel and any CRM or Service Management Software.
- Soft Skills : Patient, problem-solving mindset, and the ability to handle frustrated customers with empathy.

Why Join Zebronics ?

- Work with one of India's fastest-growing indigenous tech brands.
- Exposure to a wide range of consumer electronics technology.
- Structured career path into Service Management or Operations.

Job Types : Full-time, Permanent, Fresher

Pay: ₹9,526.54 - ₹32,347.27 per month

Perks :

- Provident Fund

Work Location: In person

📌 Customer Service Coordinator (Chennai)
🏢 Zebronics India Private
📍 Chennai