Description

- CMDB & CSDM Management: Implement and maintain a healthy and accurate CMDB following CSDM principles. Design and maintain data models and relationships between Configuration Items (CIs) to support IT operations and business services.
- Automation & Optimization: Develop automation solutions leveraging Flow Designer, Orchestration, and custom scripting to streamline IT and business processes. Enhance platform performance, availability, and reliability through proactive maintenance and optimization.
- Governance & Best Practices: Adhere to ServiceNow development best practices, including code reviews, reusability, documentation, and compliance with organizational standards. Maintain platform integrity during upgrades, patches, and deployments.
- Testing & Troubleshooting: Conduct unit testing, debugging, and issue resolution throughout the development lifecycle. Troubleshoot and enhance existing ServiceNow solutions to meet evolving business needs.
- Collaboration & Delivery: Work with stakeholders, business analysts, and architects to translate requirements into scalable technical solutions. Participate in Agile/Scrum ceremonies and contribute to sprint planning, estimation, and retrospectives.
- Continuous Improvement: Research and implement emerging ServiceNow capabilities and technologies (e.g., Predictive Intelligence, Virtual Agent, and Performance Analytics). Stay current with ServiceNow releases and evaluate new features for adoption.

Qualifications

Qualifications : Education :

- Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field.
- Equivalent experience may be considered.

Experience :

- Minimum of 2 years of hands-on ServiceNow development and configuration experience.
- Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM, and CMDB.
- Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations.
- Familiarity with ServiceNow data structures, update sets, ACLs, and business rules.

Preferred Certifications:

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- One or more Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD, etc.)

Skills :

- Robust problem-solving and analytical thinking.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in cross-functional and Agile environments.
- High attention to detail with a focus on quality, efficiency, and continuous improvement.

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Job Information Technology

Primary Location India-Karnataka-Bengaluru

Schedule : Full-time

Travel : No

Req ID : 254852

Job Hire Type Experienced Not Applicable #BMI N/A

📌 Servicenow Developer (Bengaluru)
🏢 Burns E Mcdonnell
📍 Bengaluru