About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.About the RoleThe Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key deliverables. They serve as hands-on advisors — using strong solution, technical, and product knowledge, plus industry and consulting experience — to deliver customer ROI.Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements, leading to successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. They lead the evaluation of options, present and educate customers/partners, and proactively manage risk areas through to resolution.Your Impact — ResponsibilitiesBecome a highly certified and recognized Salesforce expertHelp clients consistently meet/exceed goals and metricsContribute to customer success through front- and back-end solution development and release managementDeliver high client satisfaction (CSAT)Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform educationUp-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.G., Agentforce Vibes,



Cursor, Claude) and agentic evaluation frameworks to accelerate deliveryBuild relationships with internal and external business partners, contributing to broader goals beyond a single customer engagementDrive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructureTroubleshoot key implementation issues and drive them to resolution;
lead evaluation of business/technical requirements at a senior levelProactively identify and manage risk areas through to complete resolutionManage customer expectations;
negotiate solutions tocomplex problems with customers and third-party partnersContribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleaguesMinimum Qualifications2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed orgExperience with enterprise architecture areas: integration technologies, single sign-on, master data managementExperience with Waterfall and/or Agile methodologiesSelf-starter with proven results leading customer/partner success across front- and back-end architecture,



development, release management, and change managementProven ability to analyze, design, and optimize business processes via technology and integrationSkilled at guiding customers and colleagues in adopting emerging technologies that drive business valuePolished speaker able to evangelize best practices at various organizational levelsGenuine interest in studying new technologies and pushing the limits of existing onesStrong written and verbal communication skills, tailored to the audienceStrong presentation skills — able to present and defend a point of view to varied audiencesWillingness to travel to client sites (avg. 25%, may vary by engagement)Bachelor's degree in Computer Science, Software Engineering, Business, or related fieldCertificationsHelpful to have Salesforce.Com product certifications before joining. Expected to earn these within the first 3 months:Certified Platform App BuilderCertified Platform Developer ISalesforce Certified Agentforce Service ConsultantSalesforce Certified Agentforce Sales ConsultantCertified Agentforce SpecialistCertified Sharing & Visibility DesignerCertified Integration ArchitectPreferred Qualifications — Leadership QualitiesPassion: Passionate about customer successBeginner's Mind: Always learning, open-minded, a great listener, hands-onThought Leader: Strong point of view and executive presence — confident, not arrogant, a great storytellerUrgency: Moves quick and drives business value and resultsOhana: Embodies Aloha culture — a team player with a generous heartTrust: Trusts the company's core valuesAdaptable: Excels amid high uncertainty and change

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