Technical Support Engineer : Position Summary : Key Responsibilities : Infrastructure & Database Support :

- Troubleshoot issues within Windows Server environments.
- Utilize PowerShell for connectivity validation, service management, process monitoring, and system diagnostics.
- Manage certificates, security configurations, and Event Viewer analysis.
- Interpret and troubleshoot SQL Server and ODBC-related errors.
- Monitor, execute, and support SQL Agent jobs.
- Perform SQL-based troubleshooting and data integrity validations.

Application & Integration Support :

- Trace and troubleshoot HL7 message flows and interface-related issues.
- Investigate message queue backlogs and integration failures.
- Support secure messaging solutions and endpoint connectivity.

Escalation Management :

- Reproduce issues in test and production environments.
- Analyze and classify defects based on severity, frequency, and software versions.
- Document findings, workarounds, root cause hypotheses, and reproduction steps.
- Coordinate escalations between Support, Engineering, and Development teams.
- Manage incidents through ITSM platforms and track PRBs and defect tickets.

Documentation & Client Communication :

- Communicate technical findings effectively to customers and stakeholders.
- Create and maintain Knowledge Base (KB) articles.
- Provide detailed troubleshooting documentation and escalation summaries.

Required Skills : Operating Systems & Infrastructure :

- Windows Server
- PowerShell
- Windows Services
- Event Viewer
- Certificate Management




- Citrix and Virtual Desktop Infrastructure (VDI)

Web & Application Technologies :

- IIS
- ASP.NET /.NET Framework
- Application Configuration Management
- Stack Trace Analysis
- Authentication and Security Tokens

Database Technologies :

- Microsoft SQL Server
- SQL Agent Jobs
- ODBC
- SQL Extended Events
- SQL Troubleshooting and Query Development

Integration Technologies :

- HL7
- Enterprise Interface Engines
- Secure Messaging Solutions
- Identity & Access Management Systems
- EHR Integrations

Networking :

- TCP/IP
- DNS
- Firewalls
- Network Ports
- PKI and Certificate Management

Tools & Platforms :

- Azure DevOps
- GitHub
- ServiceNow or similar ITSM platforms
- Log Analysis and Diagnostic Tools
- AI-enabled troubleshooting and automation tools

Preferred Skills :

- Browser Developer Tools
- Fiddler
- Wireshark
- Linux
- Docker
- Container Technologies
- Microsoft Azure
- Amazon Web Services (AWS)

Preferred Domain Experience : Experience within Healthcare IT environments is highly desirable, including knowledge of:

- HL7 Workflows
- ADT (Admission, Discharge, Transfer)
- Patient Matching
- EHR Systems
- EDMS/DMR Platforms
- Clinical Workflows and Healthcare Integrations

Key Competencies :

- Advanced troubleshooting and root cause analysis
- Workplace isolation and issue reproduction
- Escalation and incident management
- Defect classification and release mapping
- Strong customer communication skills
- Technical documentation and knowledge management
- Cross-functional collaboration and stakeholder management

📌 Expert Technical Support Engineer (Pune)
🏢 Harris Computer Systems
📍 Pune