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We're looking for a Customer Relationship Officer (CRO) passionate about engaging with customers buying our premium flats & apartments and guiding them through the purchase journey to post-possession delight. You'll play a pivotal role in nurturing relationships, addressing queries, and ensuring customers experience the best of Dream Home Developers' residential offerings.

- Key Responsibilities :_

1. Customer Engagement for Flats/Apartments : Foster strong relationships with buyers of our premium apartments/flats, focusing on project merits.

2. Product Knowledge :Have in-depth understanding of apartment specifications and features like Individual Floor Apartments, private terraces, EV etc.

3. Lead Handling & Site Visits :Proactively speak with customers inquiring about flats/apartments; coordinate and arrange site visits for interested clients.

4. Follow-up & Deal Closure :Follow up diligently with clients post-inquiry/site visit; work towards closing deals for flats/apartments, ensuring customer satisfaction.

5. Customer Service Excellence :Address customer concerns about apartments—be it specifications, payment plans, possession timelines, amenities, etc.

6. Handover & Post-Possession :Ensure smooth handover of apartments; manage post-sale customer interactions for flats.

7. Feedback & Improvement : Gather feedback on our apartment products to enhance offerings and customer delight.

8. Promote Key USP :Highlight unique selling points of Dream Nest flats, like individual floor apartments for privacy, connectivity, and lifestyle amenities.

9. Collaboration : Work with sales, marketing, legal, and project teams for a seamless customer experience for apartment buyers.

- Required Skills & Qualifications :_

- Education : Any Bachelor’s degree





- Experience :Minimum 5 years experience in customer-facing roles, preferably in real estate selling flats/apartments.

- Communication Skills :Excellent communication in English and Tamil.

- Real Estate Awareness :Good understanding of the apartment buying process and customer expectations in residential real estate.

- Customer Focus :Robust orientation to delight customers buying premium flats/apartments.

- Problem-Solving :Address customer queries effectively on aspects like apartment specifications, payments, and possession.

- Digital Comfort :Proficiency in CRM tools relevant for tracking apartment sales and customer interactions.

- Persuasion & Follow-up Skills :Ability to effectively follow up with prospects and drive deal closure.

Desired Attributes :

- Passion for selling premium flats/apartments and ensuring customer satisfaction.
- Proactive in resolving customer concerns on Dream Nest like projects.
- Strong empathy handling customer aspirations for dream homes.
- Adaptable to trends in the residential real estate market, focusing on apartments.
- Comfortable in converting inquiries to sales with good follow-up skills.

What We Offer :

- Competitive salary & benefits in line with the real estate industry for flats/apartment sales & service.
- Growth opportunities in Dream Home Developers focusing on premium residential projects.

How to Apply : Subject Line : Application for Customer Relationship Officer (CRO) - [Your Name]

We look forward to a motivated Customer Relationship Officer joining us to enhance experiences for buyers of our premium flats & apartments!

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience :

- Customer Relationship Officer: 5 years (required)

Work Location: In person

📌 Customer Relationship Officer (Cro) (Chennai)
🏢 Nallasamy Developers
📍 Chennai