JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.
Position Overview : KEY DUTIES & RESPONSIBILITIES :
- Customer Communication: Answer inbound phone calls related to parts sales, gather all relevant customer and order information, and route details to the appropriate Parts Sales Coordinator.
- Inbox Management: Monitor and manage all parts sales inboxes to ensure :
- Timely customer responses
- Accurate assignment to the correct PSC based on territory
- Order Support & Status Updates: Provide customers with updates including :
- Invoice requests
- Tracking numbers
- Order status inquiries
Credit Processing Support :
- Assist management with the processing of approved credits, ensuring accuracy and proper documentation.
Additional Responsibilities :
- Perform other duties as assigned to support the efficiency and effectiveness of the parts sales team.
EXPERTISE REQUIRED :
- Bachelors in Supply Chain, Management or Simillar
- Customer service experience
- Proficiency with MS Office and AS/400 system utilized to reference parts information
- Ability to interpret a material requirement planning system
- Excellent interpersonal, communication, analytical and organizational skills
Code of Ethics : JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.