Job Description - Branch Head

Position : Assistant Branch Head Organization : Medcity International Academy

Location : Mavelikkara

Experience Required :Min. 2 - 5 years of experience.

Role Overview

Branch Operations Management

- Oversee the daily operations of the branch and ensure smooth workflow across all departments.
- Ensure adherence to organizational policies, academic standards, and operational procedures.
- Monitor branch activities to maintain efficiency, discipline, and service quality.

Business Growth & Admissions

- Develop and implement strategies to achieve admissions and revenue targets.
- Promote language training programs and identify new business opportunities.
- Build strong relationships with students, parents, educational institutions, and other stakeholders to strengthen market presence.

Team Leadership & Development

- Lead, guide, and motivate branch staff to achieve organizational goals.
- Conduct regular performance monitoring, coaching, and team development activities.
- Foster a positive and collaborative work workplace.

Student Service Excellence

- Ensure high-quality student support and service standards.
- Address student concerns, escalations, and feedback effectively.
- Build long-term relationships with students to improve satisfaction and retention.

Reporting & Administration





- Prepare regular operational and performance reports for management review.
- Monitor branch expenses, productivity, and overall performance metrics.
- Support management in planning and executing branch development initiatives.

Compliance & Quality Management

- Ensure compliance with organizational policies and academic procedures.
- Maintain proper documentation and branch records.
- Support audits and quality assurance activities when required.

Skills Required

- Prior experience in branch operations, administration, or team management.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Proven experience in sales, admissions, or business development.
- Strong problem-solving and decision-making capabilities.
- Ability to work under pressure and manage multiple responsibilities effectively.
- Knowledge of the education or training industry will be an added advantage.

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Pay: ₹25,453.49 - ₹45,000.00 per month

Ability to commute/relocate:

- Mavelikara, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many years of experience as Branch Head or as Branch Manager ?

Education :

- Bachelor's (preferred)

Work Location: In person

📌 Assistant Branch Head (Mavelikara)
🏢 Medcity Study Abroad
📍 Mavelikara