We are seeking a highly motivated and experienced Senior Process Associate to join our growing operations team. This is an exciting opportunity to take ownership of business processes, improve operational efficiency, and support high-quality service delivery while collaborating with cross-functional teams.

As a Senior Process Associate, you will play a key role in managing day-to-day operations, ensuring process compliance, mentoring junior team members, and identifying opportunities for continuous improvement. If you thrive in a fast-paced environment and are passionate about operational excellence, this role offers outstanding opportunities for career growth and leadership development.

Key Responsibilities

- Manage daily operational activities while ensuring adherence to established processes, quality standards, and service level agreements (SLAs).
- Review and process transactions accurately while maintaining productivity and quality benchmarks.
- Analyze operational data to identify trends, process gaps, and improvement opportunities.
- Monitor key performance indicators (KPIs) and prepare performance reports for management.
- Collaborate with internal teams and stakeholders to resolve operational issues and improve workflow efficiency.
- Support process improvement initiatives and implement best practices to enhance productivity.
- Ensure compliance with company policies, regulatory requirements, and internal controls.
- Train, mentor, and support junior associates to improve team performance and knowledge sharing.
- Handle escalations, resolve customer or client queries, and ensure timely issue resolution.
- Maintain accurate process documentation, standard operating procedures (SOPs), and operational records.
- Participate in audits, quality reviews,



and business continuity initiatives.
- Contribute to automation and digital transformation projects where applicable.

Essential Qualifications & Experience

- Bachelor's degree in Business Administration, Commerce, Finance, Operations Management, Information Technology, or a related field.
- 3+ years of experience in Business Operations, Process Management, Shared Services, BPO, KPO, Financial Services, or a similar operational role.
- Strong understanding of business processes, workflow management, and operational best practices.
- Experience working with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics.
- Proficiency in Microsoft Excel , Word, PowerPoint, and Outlook.
- Experience using ERP, CRM, or workflow management systems such as SAP, Oracle, Salesforce, Microsoft Dynamics , or similar platforms.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication, stakeholder management, and interpersonal skills.
- Ability to manage multiple priorities in a deadline-driven environment.

Preferred Qualifications

- Postgraduate qualification or MBA in Operations, Business Administration, or a related discipline.
- Lean Six Sigma Green Belt or equivalent process improvement certification.
- Experience with automation tools, reporting dashboards, and business intelligence platforms such as Power BI or Tableau .
- Experience in banking,



healthcare, insurance, logistics, IT services, or shared services environments.
- Familiarity with Agile methodologies and continuous improvement frameworks.

Benefits & Perks

- Competitive salary with performance-based incentives.
- Health insurance and comprehensive medical coverage.
- Provident Fund (PF), Gratuity, and statutory perks.
- Paid annual leave, sick leave, and public holidays.
- Flexible work arrangements where applicable.
- Professional development programs and certification reimbursement.
- Career progression opportunities into Team Leader, Operations Team Lead, Process Analyst, Assistant Manager - Operations, Operations Manager, or Process Excellence Manager roles.
- Employee wellness initiatives, recognition programs, and team engagement activities.
- Opportunity to work on process improvement and business transformation initiatives.
- Collaborative, inclusive, and growth-oriented work environment.

Why Join Us?

This is more than a Senior Process Associate role—it is an chance to contribute to operational excellence, lead process improvements, and support business growth. Your expertise will help optimize workflows, enhance service quality, and drive measurable business results while providing a clear pathway for long-term career advancement.

If you are an experienced Senior Process Associate ready to take the next step in your career, we encourage you to apply. Join our team and help deliver operational excellence through efficiency, collaboration, and continuous improvement.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits :

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Senior Process Associate (Hazaribagh)
🏢 Northstarmn Technologies
📍 Hazaribagh