JOB DESCRIPTION - ASSISTANT GENERAL MANAGER (AGM)

Property :The Big Bridge, Gular - Boutique Property

Position :Assistant General Manager

Reports to :CEO (Mr. Abinav Jindal)

POSITION OVERVIEW

The Assistant General Manager (AGM) of _The Big Bridge, Gular _plays a pivotal leadership role in ensuring the seamless daily operations of this boutique property. This position supports in

delivering exceptional guest experiences, maintaining operational excellence, and nurturing a warm, personalized hospitality culture that reflects the brand’s identity. The AGM serves as a hands-on leader who oversees staff performance, operational standards, guest satisfaction, and property profitability.

KEY RESPONSIBILITIES1. Operations Management

- Supervise and coordinate daily hotel operations across front office, housekeeping, F&B;, maintenance, and guest services.
- Ensure smooth functioning of all departments with an emphasis on quality, efficiency, and consistency.
- Monitor property cleanliness, maintenance, and safety standards to maintain a premium boutique atmosphere.
- Conduct regular inspections of rooms, common areas, and service points to ensure readiness and brand compliance.

1. Guest Experience & Service Excellence

- Personally engage with guests to understand needs, resolve issues, and create memorable experiences.
- Oversee guest communication channels—including reservations, feedback, and online review platforms.
- Ensure high levels of hospitality, warmth, and professionalism in all guest interactions.




- Implement personalization initiatives that highlight the charm and uniqueness of boutique property.

- Team Leadership & Staff Development

- Lead, train, and motivate staff to provide top-tier service at all times.
- Manage staff scheduling, performance reviews, and personnel development plans.
- Foster a positive and collaborative work environment aligned with the property’s values.
- Conduct briefings, ensure SOP adherence, and maintain discipline and operational ethics.

- Financial & Administrative Responsibilities

- Assist in budgeting, forecasting, cost control, and financial reporting.
- Support revenue management activities, including pricing strategies, occupancy tracking, and promotions.
- Monitor departmental expenses and ensure efficient resource utilization without compromising quality.
- Review procurement needs and maintain vendor relationships.

- Sales, Marketing & Guest Relations

- Collaborate with marketing and sales teams to promote the property’s offerings and events.
- Oversee local partnerships, boutique experiences, curated activities, and guest engagement programs.
- Ensure consistent branding and storytelling across guest touchpoints.

- Safety,



Compliance & Property Standards

- Ensure compliance with safety, hygiene, and regulatory requirements.
- Oversee property security protocols, emergency responses, and staff training.
- Maintain all licensing, audit standards, and operational documentation.

QUALIFICATIONS & EXPERIENCE

- Bachelor’s degree or diploma in Hospitality Management or related field.
- 4-7 years of hospitality experience, preferably in boutique, luxury, or heritage properties.
- Strong knowledge of hotel operations, guest service standards, and hospitality systems (PMS, POS, etc.).
- Proven leadership abilities with excellent interpersonal and communication skills.
- Ability to multitask, work under pressure, and make decisions that uphold guest satisfaction and operational integrity.

KEY SKILLS & ATTRIBUTES

- Warm, guest-oriented demeanor with a passion for boutique hospitality.
- Robust organizational and time-management abilities.
- Eye for detail and a commitment to quality.
- Financial awareness and analytical thinking.
- Adaptability and a hands-on approach to solving daily operational challenges.
- Ability to inspire, guide, and build a cohesive team culture.

WORK ENVIRONMENT

The AGM is expected to maintain a visible presence throughout the property, including guest areas, operations back-end, and outdoor spaces, ensuring all aspects of the boutique guest experience run smoothly and consistently.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Agm (For Boutique Property in Gular, Near Shivpuri)
🏢 Kimaya Himalayan Beverages
📍 Shivpuri