Key Requirements .

- 3-8 years’ experience in Customer Success / B2B Account Management / HR / Recruitment
- Experience managing enterprise clients preferred
- Strong communication & presentation skills
- Ability to conduct both in-person & virtual product trainings
- Analytical, proactive, and strong stakeholder management skills
- Preferably from HR Tech / Job Portal / Recruitment background

Key Responsibilities

- Onboarding current customers and ensuring a smooth transition
- Building strong, ongoing customer relationships (including regular client visits)
- Monitoring account health & product usage; proactively resolving issues
- Driving platform adoption & customer ROI
- Supporting renewals and identifying upsell / cross-sell opportunities
- Acting as the customer’s advocate within the company
- Collaborating closely with Product, Sales, Support, and Tech teams
- Ensuring high customer satisfaction and retention

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Benefits :

- Provident Fund

Work Location: In person

📌 Customer Success Manager (Mumbai)
🏢 Samshri Synergy
📍 Mumbai