Company Description :

- CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
- Coupa Platform Support Manager - Administration, Integration & Operations Support**

Overview

We are seeking an experienced Coupa Platform Manager to lead the administration, integration, and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume , supporting global procurement and finance operations, and ensuring seamless real-time integrations with our enterprise ecosystem.

This leader will own Coupa platform strategy, production support, integration, and continuous improvement while managing a team and collaborating closely with Finance, Procurement, IT, and external partners.

Key Responsibilities

Coupa Platform Leadership & Governance

- Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules).
- Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions.
- Lead platform roadmap planning, upgrades, feature adoption, and optimization initiatives.
- Act as the primary escalation point for complex Coupa-related issues and strategic decisions.





Integration Architecture & Real-Time Processing

- Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs, Kafka, GCP and middleware platforms .
- Oversee integrations with Oracle Fusion Financials (GL, AP, suppliers, chart of accounts, invoices, and payments).
- Ensure data accuracy, performance, resiliency, and monitoring across all Coupa integrations.
- Partner with enterprise architecture and security teams to ensure compliance, scalability, and reliability.

Operations & Service Management

- Manage day-to-day Coupa operational support using ServiceNow , including ticket intake, prioritization, SLAs, root cause analysis, and resolution.
- Establish and maintain production support processes, runbooks, monitoring, alerting, and incident response.
- Drive continuous improvement to reduce incidents, improve automation, and enhance end-user experience.
- Ensure platform availability, performance, and disaster recovery readiness.

Financial & Spend Management Enablement

- Support high-volume global procurement, invoicing, and spend management operations exceeding $1B annually .
- Partner with Procurement, Finance, and AP teams to translate business requirements into scalable Coupa solutions.
- Ensure compliance with financial controls, audit requirements, and data governance standards.

Leadership & Collaboration

- Lead, mentor,



and develop a team of Coupa administrators, analysts, and support resources.
- Coordinate with internal teams (Finance, Procurement, IT, Security) and external vendors or system integrators.
- Communicate effectively with both technical and non-technical stakeholders, including senior leadership.
- Lead design reviews, operational reviews, and platform health assessments.

Required Qualifications

- 8+ years of experience supporting enterprise financial or procurement platforms, with solid hands-on Coupa experience .
- Proven experience leading Coupa administration, configuration, integrations, and production support in a global environment.
- Strong experience with API-based integrations and event-driven architectures (Kafka preferred) .
- Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
- Hands-on experience managing support operations via ServiceNow .
- Strong leadership, communication, and stakeholder management skills.

Preferred Qualifications

- Experience supporting Coupa at scale (large transaction volumes, multi-region deployments).
- Prior experience in manufacturing, consumer products, or global supply chain environments.
- Familiarity with middleware platforms and integration monitoring tools.
- Experience with audit, SOX controls, and financial compliance processes.
- Background in DevOps, automation, and operational excellence practices.

Additional Information

How We Work : We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

- We collaborate : Being a part of Mattel means being part of one team with shared

📌 Assoc Manager Coupa -support (Hyderabad)
🏢 Mattel
📍 Hyderabad