Experience : 7+ years

Location : Ahmedabad, Gujarat

Department : Full-Stack(MERN)

About Simform : Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview : Key Responsibilities :

- Develop and manage client relationships.
- Develop and manage relationships with the project team/internal team.
- Analyze customer data to improve customer experience.
- Act as a liaison between the customer and the delivery team
- Identify, troubleshoot and proactively solve customer problems
- Create positive relationships with customers to turn them into brand advocates
- Responsible for growing customer accounts by identifying recent opportunities in existing accounts.
- Meet with customers on a regular basis




- Manage billing disputes and upgrade/downgrade requests
- Provide feedback to the Delivery team on how customers' challenges
- Ensure all contractual obligations are kept up to date, including payment terms.
- Minimize customer churn.

Required Skills :

- Overall 7+ years of experience in IT industry
- Atleast 3+ years of experience purely in the Customer Success role.
- Highly organized and able to multitask.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Ability to identify and manage risks
- Deep understanding of technology.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.

Why Join Us :

- Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.
- Flexible work timing, leaves for life events, work-from-home options.
- Free health insurance.
- Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free snacks.
- Sponsorship for certifications/events and library service.

📌 Customer Success Manager (Ahmedabad)
🏢 Simform
📍 Ahmedabad