About ETS**: ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Manager, IT - ETS SQA India serves as a people manager and Delivery/Demand Manager for ETS Software Quality Assurance. This role is responsible for leading SQA team members and coordinating demand, capacity, allocation, and delivery execution across the QA portfolio. The position exists to improve quality delivery outcomes by ensuring the right QA skills are aligned to the right priorities at the right time, while maintaining clear visibility into staffing needs, utilization, delivery risks, release readiness, and vendor performance. The role partners closely with SQA leadership, product, technology, delivery, and vendor teams to translate business and project demand into actionable staffing plans, testing strategies, execution oversight, and quality governance. The impact of this role is measured through improved QA capacity planning, stronger delivery accountability, better resource utilization, reduced quality risk, more predictable release readiness, and a consistent employee experience for SQA team members.

PRIMARY RESPONSIBILITIES

- Lead, coach, and manage assigned ETS SQA team members, including day-to-day guidance, performance input, workload alignment, development support, and escalation management.
- Own SQA demand management activities by tracking forecasted work, resource demand, allocation plans, utilization trends, staffing gaps, and upcoming portfolio needs.
- Partner with SQA leadership, delivery, product, technology, and vendor teams to align QA capacity to enterprise priorities, delivery commitments, and release timelines.
- Translate project intake and portfolio demand into staffing recommendations, role coverage plans, capacity risks, and actionable delivery plans for leadership review.
- Provide management oversight for SQA delivery execution across manual, automated, performance, security, accessibility, integration, and release readiness testing activities.
- Coordinate with service delivery providers and third-party QA vendors to validate staffing commitments, delivery status, utilization, SLAs, KPIs, risks, and corrective actions.
- Drive continuous improvement of SQA processes, demand intake, forecasting, allocation reporting, delivery governance, test practices, and quality management routines.
- Maintain clear documentation and reporting for resource assignments, demand status, utilization, delivery health, technical issues, defects, risks, and release readiness decisions.
- Analyze incidents, defects, resource constraints, and delivery bottlenecks to identify root causes, prevent recurrence, and strengthen quality outcomes.
- Adhere to ethical standards and comply with the laws, regulations, and organizational policies applicable to the job function.
- LI-AD1

Experience and Skills :

- People management capability, including coaching, workload balancing, performance input, employee development, and escalation handling.
- Deep understanding of STLC, SDLC, SQA delivery governance, release readiness practices, and enterprise quality management.
- Strong demand management skills, including resource forecasting, capacity planning, allocation tracking, utilization analysis, and portfolio-level reporting.
- Ability to translate business demand and delivery commitments into practical staffing plans, risk views, prioritization recommendations, and execution follow-through.
- Robust stakeholder management, influencing, negotiation, and communication skills across senior leaders, delivery teams, vendors, and geographically distributed contributors.
- Knowledge of automation frameworks such as Selenium, Playwright, and related testing platforms, with ability to guide appropriate test strategy rather than perform all hands-on execution.
- Analytical ability to identify defect patterns, resource

📌 Sqa Delivery/demand Manager (Delhi)
🏢 Educational Testing Service (ETS)
📍 Delhi