- Excellent communication skills in Tamil and English :
- Hindi speaking ability is an added advantage
- Strong telephone etiquette
- Good negotiation and convincing skills
- Customer relationship management
- Experience using IndiaMART Seller Panel and WhatsApp Business
- Ability to understand customer requirements quickly
Preferred Qualification
- Any Bachelor's Degree or Diploma
- 1-3 years of experience in Telesales, Telemarketing, or Inside Sales
- Experience in Industrial Machinery, Kitchen Equipment, Manufacturing, Engineering Products, or B2B Sales is preferred
- Freshers with excellent communication skills may also apply
Coordination
- Coordinate with the Sales Manager regarding high-value inquiries.
- Work closely with the Design, Production, and Dispatch teams for order execution.
- Follow up with customers regarding advance payments and delivery schedules.
Documentation
- Maintain daily call reports.
- Update inquiry status regularly.
- Record follow-up dates and customer feedback.
- Prepare weekly and monthly sales reports.
Lead Management
- Handle all IndiaMART, website, WhatsApp, Facebook, Instagram, and Google inquiries.
- Contact recent leads within 5-15 minutes of receiving an inquiry.
- Qualify leads by understanding customer requirements, business type, and budget.
- Update customer details and inquiry status in CRM or Excel.
Sales Activities
- Explain company products and recommend suitable machines based on customer needs.
- Share product catalogs, brochures, videos, technical specifications, and quotations.
- Generate and follow up on quotations until order confirmation.
- Build long-term relationships with customers through regular follow-ups.
- Negotiate pricing within company guidelines.