Job Summary:

- Skill: Credit To Cash (C2C) - Delivery Manager

- Experience: 10 years to 15 years

- Job Location: TCS Mihan - Nagpur - SEZ

- Shift: 10:30 AM to 8:30 PM

- Eligibility:

- Minimum 15 years of regular, full-time education (10 + 2 + 3)

- Non-technical graduation in any stream - B.COM, M.COM or similar (preferred)

- Should be versatile with night shifts & rotation shifts

- Must have skills:

- Stakeholder Management

- Good to have skills:

- Transformation projects

- Key Responsibilities:

- 1. End to End Delivery Ownership

- Ensure seamless and standardized service delivery across regions, business units, and customer portfolios.

- Maintain delivery stability while scaling operations and managing complexity.

- 1. Service Level & Performance Management

- Define, track, and consistently achieve SLAs, KPIs, and contractual obligations.

- Drive continuous improvement in DSO, overdue balances, dispute cycle time, and cash flow.

- Establish strong governance through scorecards, dashboards, and regular business reviews.

- Proactively identify operational risks and implement mitigation plans.

- 1. Leadership & People Management

- Lead a multi layered organization comprising Team Leads, Managers, and SMEs.

- Build a strong leadership pipeline through coaching, mentoring, and succession planning.

- Drive performance management, capability building, and employee engagement initiatives.

- Manage headcount planning, hiring strategy, utilization, and productivity optimization.

- 1. Stakeholder & Client Management

- Act as the primary senior contact for internal stakeholders and external clients.

- Manage escalations related to service issues, customer disputes, compliance, or financial risk.

- Partner with Sales, Operations, Legal, Compliance, IT, and Business Finance to resolve cross functional dependencies.

- Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders.

- 1. Financial & Cash Flow Management

- Drive solid cash realization by enforcing robust collection strategies and credit controls.

- Support bad debt provisioning, write off governance, and risk exposure management.

- Provide analytical insights to leadership on aging trends, customer behavior, and revenue risks.

- Ensure accurate forecasting of cash inflows and operational costs.

- 1. Governance, Controls & Compliance

- Ensure adherence to SOX, internal controls, audit requirements, and company policies.

- Lead internal and external audits, ensuring zero defect or mínimal audit observations.

- Own and continuously strengthen SOPs, RCMs, and process documentation.

- Ensure compliance with regional regulatory and statutory requirements.

- 1. Transitions, Migrations & Program Management

- Lead process transitions, scope expansions, an d migrations from onshore or third party vendors.

- Ensure robust transition planning, knowledge transfer, stabilization, and benefits realization.

- Manage change impacts related to new clients, system changes, or business restructuring.

- Act as the delivery owner for large transformation or integration programs.

- 1. Continuous Improvement & Automation

- Drive Lean, Six Sigma, and digital transformation initiatives to improve efficiency and quality.

- Identify and implement automation opportunities (RPA, AI, workflow tools).

- Reduce manual effort, rework, and dependency on tribal knowledge.

- Track benefits realization from transformation initiatives.

- 1. Systems & Technology Enablement

- Partner with IT to support ERP (SAP/Oracle), reporting, and collection tool enhancements.

- Lead user acceptance testing (UAT), data validation, and hypercare for system implementations.

- Ensure system controls support compliance, scalability, and operational efficiency.

- 1. Strategic Contribution

- Contribute to long term C2C strategy, operating model design, and roadmap development.

- Support benchmarking, best practice adoption, and maturity assessments.

- Represent C2C delivery in leadership forums and enterprise wide initiatives.

Location

- Nagpur

Job Function

- BUSINESS PROCESS SERVICES

Role

- Manager

Job Id

- 411977

Desired Skills

- Finance and Accounting

Qualifications : BACHELOR OF COMMERCE

📌 c Delivery Manager (Nagpur)
🏢 Tata Consultancy Services
📍 Nagpur