JOB TITLE : Duty Officer

DEPARTMENT

Cinema Operations

REPORTS TO : Cinema Manager

JOB PURPOSE : An immediate supervisor to an ESP/GRA. His responsibility includes mentoring the team in his area and taking corrective actions in case of any deviations. He is an Observer, mentor, coach & supervisor for an ESP.

SCOPE : Direct Reportees : GRAs/ESPs

Indirect reportees : None

External Agencies : Local Police/Local Statutory Bodies

DUTIES AND RESPONSIBILITIES :

- Ensure his responsibility area is well equipped, operational and his team is provided with adequate tools. This includes: a) The responsibility area is clean.

b) All POS/ Equipment are active.

c) Ensure BGM is ON.

d) Marketing collaterals in responsibility area are in place.

e) Conducting Pre-opening Audi - check.

- Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness.
- Ensure that Audi’s are opened in time and ESP is available at the Exit to Thank the patrons.
- 100% assistance to the ESP. Should be a solution provider to the ESP.
- First & immediate contact for any customer concern & need.
- In no circumstances, he/she to handle cinema imprest or handle daily cash drop safe.




- Ensure aesthetic visual display/ presentation in concession & box office.
- Proper FIFO is maintained with special care to fast perishable product.
- Maintains Displays, Danglers & all visuals at candy.
- Train the staff for up selling, suggestive selling and in auditorium (SOS) selling.
- Responsible for the smooth functioning of the day to day operations at the site level
- External customers for ensuring value service delivery.

SPECIFICATIONS :

1. Educational : Graduate/Diploma in Hotel Management with 1year of Experience at the supervisory level

2. Skilled : : 1.5-3 year.

In cinemas :

- Proficiency in using MS Office
- Team Building Skills
- High degree of integrity and discipline
- Strong knowledge of consumer/cultural trends
- Interpersonal and negotiating skills
- Well-developed relationship building skills
- Excellent conflict resolution and problem solving skills
- Self-motivation and drive towards winning and a “can do” attitude
- Fluency in English**: 2.4-3.2 LPA

OTHER SPECIFICATIONS : Pay: ₹18,000.00 - ₹27,000.00 per month

Benefits :

- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Duty Officer (Gurugram)
🏢 PVR INOX
📍 Gurugram