Job Description: Front Office ExecutivePosition : Front Office Executive Department : Front Office / Operations Reports To : Front Office Manager / Duty Manager Key ResponsibilitiesGuest Services & Operations

- Welcome guests warmly and ensure a positive first impression :

- Handle guest check-ins and check-outs efficiently and accurately

- Coordinate room allocations, upgrades, and special guest requests

- Address guest queries, concerns, and complaints promptly and professionally

- Ensure compliance with service standards and SOPs

Reservations & Billing

- Prepare and verify guest bills , invoices, and folios

- Coordinate with Accounts for billing accuracy and settlements :

- Process payments through cash, credit card, UPI, and other modes :

- Ensure proper posting of charges and collections in the system

Coordination & Communication

- Liaise with Housekeeping, Maintenance, F&B;, and Security for smooth operations
- Maintain clear communication during shift handovers
- Update guest records and maintain confidentiality of guest information

Documentation & Compliance

- Ensure completion of guest registration cards and statutory requirements




- Maintain front office registers and daily reports
- Follow safety, security, and emergency procedures
- Adhere to company policies and brand standards

Qualifications & Skills

- Educational Qualification :

- Graduate in Hotel Management / Hospitality / Any discipline (preferred)

- Experience :

- 0-3 years of experience in Front Office / Guest Services

- Hospitality or resort experience preferred

- Technical Skills :

- Familiarity with PMS software (e.g., Opera, IDS, or similar)

- Basic computer skills (MS Office)

- Behavioral Skills :

- Excellent communication and interpersonal skills

- Qualified appearance and positive attitude

- Ability to handle pressure and multitask

- Strong problem-solving skills

- Willingness to work in rotational shifts

Work Location : On-site / Resort / Hotel Property

Job Types : Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Food provided
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Executive (Lonavla)
🏢 Machan Resorts
📍 Lonavla