Description

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers

- as well as for Hapag-Lloyd.

CorporateDescription

OrganizationDescription

Qualifications

- Bachelor's degree / MBA
- 5 years of experience in the maritime industry
- or equivalent combination of education and experience
- Experience in Sales and recognized Sales leader.
- MS Office
- English and local language and/or Customer Service functions
- (FIS, MS Office, Word, Excel).
- (FIS, QLIKVIEW, SALESFORE)
- Strong knowledge of data quality importance,
- T&T;, steering, etc.

Responsibilities

- Evaluate customer potential and conduct MR Sales
- Planning.
- Continuously improve the customer portfolio by securing recent accounts
- and removing underperforming accounts.
- Ensure regular updates of all activities in Salesforce.
- Review customer performance with Sales Manager and define
- appropriate actions.
- Where appropriate for their market serve as specialists for
- a segmented vertical.
- Prepare and conduct visits, report and follow-up on visits.
- Conclude contracts for MR customers (proposal, negotiation, closing).
- Record commitments (tender tracking/commercial).
- Drive CU business for foreign MRs and adhere to Push-Pull process.




- Selectively engage in TM discussions where relevant
- (e.g., tender guidance and negotiations, special commodity
- market rates, etc.)
- Provide feedback on the market including rates, competition activities,
- market conditions etc to all relevant stakeholders.
- Give clear info to Sales Coordination regarding pricing requirements
- to enable future communications with TM.
- Provide clear info to Sales Coordination regarding handover to Customer Service.

Mandatory :Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume).**

- Import Development:

- Describe your experience in developing Import business,

- give a macro view of trade lanes/commodities/volumes

- moving out of West India.

- Sales Process & Portfolio Management:

- Define customer segmentation and give 1 example

- where you removed an underperforming account and

- 1 example where you converted a new account

What was your approach and outcome in both cases?

- Systems & Market Intelligence Question:

- Which CRM software you are familiar with and

- how frequently do you update it.

What type of market feedback have you shared with

- management in your current/previous role? Give 1 example.

📌 Senior Coordinator Sales Execution (Gujarat)
🏢 Hapag-Lloyd
📍 Gujarat