About the Role :Veelo Mobility is hiring a Repossession Executive to manage rider payment follow-ups and vehicle recovery operations in Hyderabad. This is a field-intensive role where you will track defaulting riders, drive timely payments through proactive calling, and — when required — plan and execute safe vehicle repossessions with supervisor approval. If you have experience in collections , loan recovery , or field operations and can stay calm under pressure**, this role is for you.

What You Will Do :

- Check the daily negative wallet report and send WATI payment alerts to defaulting riders every morning.
- Call riders with negative wallets in priority order using a standard script.
- Confirm repossession notices are sent via WATI for high-risk accounts.
- Log every call attempt, payment commitment, and rider response accurately.
- Escalate unresolved and unreachable cases to the Hub Manager with proper documentation.
- Track vehicle GPS location via the Veelo Dashboard and plan repossessions for accounts.
- Get written VCGM approval before every repossession and follow the two-person safety rule on field.
- Use ride-hailing apps to reach the vehicle location and goods transport apps to retrieve vehicles with low battery.




- Capture photo and GPS evidence at every stage and upload to Slack.
- Complete the repossession checklist for every case and flag any safety concerns immediately.

Skills, Knowledge & Requirements :

- 1-3 years of experience in field collections, loan recovery, asset recovery, or a similar role
- Strong communication and persuasion skills — ability to have firm but respectful conversations with defaulting riders
- Calm and professional in high-pressure or confrontational situations
- Comfortable using smartphone apps — WATI (messaging), Slack, Google Maps, Rapido, Porter
- Ability to read and work with backend reports and dashboards (training will be provided)
- Good spoken and written communication in Telugu and Hindi; basic English literacy
- Valid two-wheeler driving licence preferred
- Willingness to travel within Hyderabad for field repossessions
- Prior experience in EV, mobility, or fintech operations is an added advantage
- Disciplined with documentation — logs calls, updates trackers, and reports status without prompting.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Versatile schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Repossession Executive (Hyderabad)
🏢 Veelo Mobility
📍 Hyderabad