Job Summary

Key Responsibilities Technical Training Delivery

- Deliver instructor-led and hands-on technical training programs for distributors, dealers, service technicians, and customer personnel.
- Develop and execute training plans aligned with business and service capability requirements.
- Facilitate technical learning sessions that improve technician efficiency, troubleshooting capability, and repair quality.
- Customize training content, presentations, and learning materials to meet specific audience and business needs.
- Conduct training evaluations and incorporate participant feedback to improve program effectiveness.
- Maintain training records, certification data, and service capability reports.

Technical Support & Troubleshooting

- Provide technical guidance and support for engine, fuel system, aftertreatment, electrical, and control system issues.
- Support field personnel in diagnosing and resolving complex product and service concerns.
- Analyze field issues and recommend corrective actions to improve service effectiveness and customer satisfaction.
- Participate in problem resolution activities and continuous improvement initiatives.

Product & System Expertise

- Serve as a technical resource for Cummins engine platforms and associated systems.

- Provide training and support related to:

- Mechanical engine systems

- Fuel systems including PT Fuel, HPI, HPCR, and MCRS

- Aftertreatment Systems (ATS) and emissions control technologies

- Engine electrical systems and controls

- CAN communication systems and network diagnostics

- Engine wiring diagrams and schematic interpretation

- Ensure training content reflects current product technologies, service procedures, and engineering updates.

Training Content Development & Continuous Improvement

- Participate in Train-the-Trainer programs and maintain technical expertise on emerging technologies.
- Develop, update, and maintain technical training materials and documentation.
- Monitor field performance and training effectiveness to identify capability gaps.
- Support service excellence initiatives and continuous improvement projects.
- Collaborate with engineering, service, and product support teams to ensure training accuracy and relevance.

Stakeholder Engagement

- Work closely with distributors, dealers, customers, service teams, and internal stakeholders.
- Support capability development initiatives across service networks.
- Promote knowledge sharing and technical excellence throughout the organization.
- Provide technical presentations and demonstrations to diverse audiences.

Qualifications

- Bachelor's Degree, Diploma, or equivalent technical qualification in Mechanical Engineering, Automotive Engineering, Electrical Engineering, Mechatronics, or a related discipline.
- Equivalent technical experience in diesel engines, power systems, or service operations may be considered.
- Technical certifications in engine diagnostics, emissions systems, or service training are advantageous.

Education, Licenses & Certifications

- Degree, Diploma, or equivalent technical qualification in Engineering, Automotive Technology, Power Systems, or a related discipline.
- Technical certifications related to engine diagnostics, emissions systems, service training, or technical instruction are preferred.
- This position may require licensing or authorization for compliance with export controls or sanctions regulations.

Competencies

- Action Oriented
- Communicates Effectively
- Drives Results
- Drives Vision and Purpose
- Ensures Accountability
- Instills Trust
- Organizational Savvy
- Plans and Aligns
- Self-Development
- Situational Adaptability
- Training Delivery
- Customer Focus
- Values Differences

Skills and Experience

Technical Skills

- Strong knowledge of diesel engine systems and powertrain technologies.

- Expertise in fuel systems including:

- PT Fuel Systems

- HPI (High Pressure Injection)

- HPCR (High Pressure Common Rail)

- MCRS (Modular Common Rail Systems)

- Comprehensive understanding of Aftertreatment Systems (ATS) and emissions technologies.

- Ability to diagnose and troubleshoot mechanical, electrical, and controls-related issues.

- Proficiency in interpreting engine wiring diagrams and electrical schematics.

- Knowledge of CAN communication protocols and vehicle network systems.

- Familiarity with engine controls, sensors, actuators, and electronic systems.

Diagnostic Tools & Software

- Proficiency with Cummins service and diagnostic tools, including:

- INSITE

- INPOWER

- C View

- QSOL

- Other web-based technical support and diagnostic platforms

- Ability to utilize diagnostic software to analyze, troubleshoot, and resolve product issues.

Training & Communication Skills

- Robust classroom, virtual, and hands-on training delivery capabilities.
- Ability to simplify complex technical concepts for diverse audiences.
- Excellent presentation, facilitation, and instructional skills.
- Strong verbal and writte

📌 Technical Trainer Instructor - Senior (India)
🏢 Cummins
📍 India